PHENOLIC PRIVACY POLICY

Effective Date: May 30, 2026

At Phenolic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, request a quotation, purchase products, engage our services, or otherwise interact with us.

Information We Collect

We collect only the information necessary to provide our products, services, and customer support.

Personal Information

This may include:

• Full name

• Email address

• Phone number

• Company name

• Job title

Project Information

To provide quotations and fulfill project requirements, we may collect:

• Project site address

• Architectural drawings and specifications

• Bills of Quantities (BoQ)

• Material requirements

• Design and technical documentation

Transaction Information

We may collect information related to:

• Billing details

• Payment records

• Purchase history

• Product orders

• Service agreements

Website Usage Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Referring website information

This information may be collected through cookies and similar technologies.

How We Use Your Information

We use your information for legitimate business purposes, including:

Providing Products and Services

To manufacture, supply, deliver, and install:

• Compact phenolic boards

• High-pressure laminates

• Washroom cubicles

• Lockers

• Partitions

• Architectural and interior solutions

Project Management

To:

• Prepare quotations

• Coordinate deliveries

• Schedule installations

• Manage project communications

• Provide technical support

Processing Transactions

To:

• Process payments

• Generate invoices

• Maintain financial records

• Fulfill contractual obligations

Improving Our Services

To:

• Analyze website performance

• Improve customer experience

• Develop new products and services

• Enhance operational efficiency

Customer Support

To:

• Respond to inquiries

• Address complaints

• Provide warranty support

• Deliver after-sales service

How We Share Your Information

Phenolic does not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

Service Providers and Partners

We may share necessary information with:

• Logistics and transportation providers

• Installation contractors

• Manufacturing partners

• Professional advisors

• Technology service providers

These parties are required to protect your information and use it only for authorized purposes.

Legal Requirements

We may disclose information when required by:

• Applicable laws

• Government authorities

• Court orders

• Regulatory agencies

We may also disclose information to protect our legal rights, employees, customers, or business operations.

Data Security

We implement commercially reasonable security measures to protect your personal and project information against:

• Unauthorized access

• Alteration

• Disclosure

• Loss

• Misuse

• Destruction

Access to sensitive information is limited to authorized personnel who require such access for legitimate business purposes.

Data Retention

We retain information only for as long as necessary to:

• Fulfill contractual obligations

• Provide warranty support

• Meet legal and regulatory requirements

• Resolve disputes

• Maintain business records

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights:

Right of Access

You may request details of the personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete information.

Right to Deletion

You may request deletion of your personal information, subject to legal, contractual, and regulatory obligations.

Right to Withdraw Marketing Consent

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

You may control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, products, or services.

Any revisions will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us:

Phenolic

Website: https://phenolic.com.pk

Email: hello@phenolic.com.pk

Phone: +92 329 9118118

Address: Islampura Street, Kahna Industrial Estate, Kahna Kacha Road, Lahore, Pakistan